Amelia Bischoff, manager, Telehealth at Palmetto Health, has been working since 2013 to improve the patient experience and physician workflow at the South Carolina healthcare system.
In her current role as manager of Telehealth, Amelia advances innovation and operationalizes telecommunications technology for preventative and curative healthcare services to improve patient care. This includes patient-to-provider real-time care delivery, remote-patient monitoring, eConsults, mHealth and virtual education.
While creating a telehealth business plan and strategy for Palmetto Health, the largest healthcare system in the midlands of South Carolina, the telehealth team discovered challenges that were determined to be from both internal and external sources. The team soon discovered there were three very different paths being established for the telehealth strategy: Corporate Goals, Telehealth Initiatives and Community Needs. The team knew that in order to build a solid telehealth strategy there would need to be synchronicity between the internal priorities and the external needs. This presentation will discuss the tools and processes put in place to assess and address existing disparities, the additional barriers discovered, and the details of their analysis and solution development. By the end of the process the solutions implemented led to the organization being able to better support their existing telehealth program, appropriately integrate the pipeline initiatives into their budget process and strategically plan for future initiatives while continuing to focus on the needs of the organization and the community.
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