Chicago, IL
Renaissance Chicago Downtown Hotel
Oct. 2-3, 2017

Unlicensed Staff Plays Key Role in Reducing ED Visits Big-Time

October 2, 2017
2:10pm - 2:40pm

The University of California, Los Angeles (UCLA), one of the nations’ top-ranked hospitals, has developed an innovative model of comprehensive care coordination to achieve the triple aim. This strategy embeds unlicensed health navigators in physician offices and supports them with a team of licensed professionals that include the physicians, pharmacists, nurses and social workers.

A key element of the model is physician identification and referral of high-risk patients for care coordination. The unlicensed care coordinators are at the center of managing the organization’s accountable populations.

The results have been impressive. The model has decreased ED visits by 20 percent and reduced utilization and total cost per member in the accountable population.

Key takeaways:

  • Understand the infrastructure and systems needed to support a successful care coordination program.
  • Describe the roles and responsibilities of the unlicensed care coordinator in managing high-risk, high-utilizer patients.
  • Learn how UCLA uses data analytics to identify high-risk populations and measure outcomes of care coordination activities.


Naveen Raja

Medical Director for Accountable Care

Joyce Komori

Director, Comprehensive Care Coordination for Population Health Management
University of California, Los Angeles

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