Renaissance Chicago Downtown Hotel
October 2-3, 2017 | Chicago, IL

Thinking Big: Engaging the Chronically Ill to Lead Healthier Lives

October 2, 2017
2:10pm - 2:40pm

Borgess Health, a member of Ascension Health, is one of the largest healthcare providers and employers in southwestern Michigan and provides a complete continuum of services to nearly 1 million people within 10 surrounding counties. In February of 2015, the Ascension Medical Group leadership challenged all local medical groups to improve one quality metric, uncontrolled diabetes, by 20 percent in 90 days.

With the use of technology along with patient engagement strategies, Borgess Health was able to exceed its goal and improved uncontrolled diabetes by 29 percent in 90 days.

Through this process, Borgess Health now has a population panel coordinator, and a hardwired patient engagement process for this metric and many more, leading to six primary care practices now recognized in the top 20 percent of quality performance in Michigan.  

Key takeaways:

  • How to determine which patient engagement strategy will work best for your organization based on the resources at your disposal.
  • How to leverage population health management technology and let the data guide you in the process.
  • How to hardwire a population health management strategy for the long-term.



Vice President and Chief Operating Officer
Borgess Medical Group

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