Chicago, IL
Renaissance Chicago Downtown Hotel
Oct. 2-3, 2017

Amanda Duva

Acting Director of Behavior Services
Services for the UnderServed

Amanda's introduction to the field of behavior analysis was in 2010 at the nationally recognized Kennedy Krieger Institute in Baltimore Maryland, where she was an intern with the NeuroBehavioral Outpatient Unit. It was there that Behavior Analysis became engrained in her persona and the motivation to spread this vision to those who need it most became her professional mission. Upon graduating from Loyola University in Maryland, she began her career at Bergen County Special Services in New Jersey as a Behavior Intervention Specialist for the elementary, middle and high schools supporting children with Autism and developmental disabilities. behavior technician for a Balancing Incentives Program Grant with the goal of transitioning 30 adults with developmental disabilities out of a state-run institution and into the community. She was soon promoted to behavior intervention specialist and certified as a BCaBA. Upon the successful transition of all 30 individuals, she was promoted to senior behavior analyst, and as of June 2017, she is the acting director of Behavior Services for the nonprofit agency, supervising a department of psychologists, behavior intervention specialists, and registered behavior technicians.  

October 3, 2017
2:30pm - 3:00pm
Grand Ballroom

New York City’s Services for the UnderServed (SUS) is a human services agency providing $185 million in services to individuals with disabilities, living in poverty, and facing homelessness. In 2014, it received a grant to identify care pathways that would increase quality of care for the developmentally disabled, reduce incidences of challenging behavior, and lower costs of care.

In this presentation, SUS will explain how deploying an HIT platform to collect and analyze diverse datasets enabled it to provide more effective care.

The results speak for themselves: a 15 percent reduction in caregivers per case, a 70 percent reduction of challenging behaviors within the first six months, and a 30 percent reduction in the use of psychotropic medications. 

Key takeaways:

  • How an end-to-end cloud-based solution designed to support value-based care reduced costs and improved efficiency.
  • The outcomes made possible by a comprehensive HIT solution with traditional approaches to care management.
  • How a 360-degree view of the patient can be used to secure cost savings and improve patient care in complex populations.

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