POP HEALTH FORUM: A HIMSS EVENT
Chicago, IL - October 2 - 3, 2017
Rhiannon Harms is the Executive Director of Strategic Improvement and Planning for UnityPoint Health – Dubuque and Waterloo. Harms is responsible for the leadership and alignment of three core areas: strategic planning, analytics, and best practice engagement. Purposeful alignment of these strategic areas has helped to ensure the analytics and improvement work occurring within the organization are aligned with the strategic initiatives that advance care coordination, provider alignment, employee engagement, and long-term financial sustainability. Harms has worked within the UnityPoint Health system since 2004, where she began her career with Allen Hospital in Waterloo as a Nuclear Medicine Technologist and has since held positions consisting of Clinical Data Analyst, Senior Decision Support Analyst, Manager Business Operations and Manager Strategic Analytics. Her most recent role at UnityPoint Health was on the Corporate Services team as Assistant Director of Strategic Analytics where she led a team of analysts responsible for clinical and statistical analysis, analytics platform architecture and development, data governance and customer engagement. Harms received her bachelor of arts in biology – biomedical emphasis from the University of Northern Iowa in Cedar Falls, Iowa. She has also received certificates in Nuclear Medicine Technology from the University of Iowa and Business Analytics from Loras College.
UnityPoint Health, a 30,000-employee healthcare system with nearly 1,000 physicians, in Des Moines, Iowa, had the tools but lacked the know-how to get the most out of them. But what came next changed everything. Adapting workflows and perceptions while moving toward data-driven decision-making began to reveal real change. By focusing more intentionally on analytics adoption and coaching with the care team at a pilot hospital, Unity Point saw a 40 percent improvement in risk adjusted readmission index over three years, surpassing internal system targets in performance and becoming the top performer in the health system.
Today, UnityPoint incorporates a comprehensive care coordination strategy for reducing readmissions through reporting, descriptive statistics, and predictive analytics. Importantly, the care team has successfully adopted these tools within its daily workflows.